What is a Thrift Shop Volunteer?

Definition

Volunteers who choose to work in a hospice thrift shop participate in basic hospice volunteer orientation followed by specialized training to work in a retail setting. This specialty training is generally followed by “on the job” training in the thrift shop with a volunteer “buddy” or mentor.

Thrift Shop Volunteer Training Goals

  • connect volunteers and their work at the thrift shops to hospice mission, vision and values
  • provide volunteers with an initial knowledge base
  • educate the volunteers about the hospice patient and family directed model of care
  • introduce the personal journey of the volunteer
  • educate about the role of volunteers as hospice ambassadors
  • teach the history of hospice and scope of services
  • familiarize volunteers with thrift shop roles and responsibilities
  • teach basic bereavement skills

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