What is a Thrift Shop Volunteer?


Those who volunteer to serve in a hospice thrift shop undertake a rudimentary hospice volunteer training, which is then complemented by additional training tailored for a retail environment. This specific training usually continues with practical, on-the-job experience at the thrift shop, alongside a volunteer colleague or a mentor.

Thrift Shop Volunteer Training Goals

  • connect volunteers and their work at the thrift shops to hospice mission, vision and values
  • provide volunteers with an initial knowledge base
  • educate the volunteers about the hospice patient and family directed model of care
  • introduce the personal journey of the volunteer
  • educate about the role of volunteers as hospice ambassadors
  • teach the history of hospice and scope of services
  • familiarize volunteers with thrift shop roles and responsibilities
  • teach basic bereavement skills

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