Hospice Volunteer Training Course Checklist for Volunteer Managers

Checklist for Volunteer Managers

◻ Online Learning Module #1: Hospice History, Philosophy, Goals and Services

◻ Online Learning Module #2: Dying, Death, Grief and Loss

◻ Online Learning Module #3: Understanding Families, Family Systems and Family Dynamics

◻ Online Learning Module #4: Communication, Active Listening and Honoring Diversity

◻ Online Learning Module #5: The Nuts and Bolts of Hospice Volunteering

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Topics and Materials to Review/Discuss with New Volunteers

Mission and vision statements

◻ Agency specific philosophy of care and values

Marketing materials: website, brochures, etc.

Key messages used in outreach encounters, community activities and events

Volunteer role in marketing and outreach

Forms used for advance directives: Living Will, Health Care Surrogate/Proxy, Do Not Resuscitate

Organizational chart, pointing out the lines of communication available to volunteers

Volunteer program policies and procedures

Additional agency policies and procedures that apply to volunteer duties and responsibilities

Volunteer documentation forms, processes and requirements

Additional agency learning resources: mentors, books, videos, support groups, inservice schedules, etc.

Agency specific policies regarding procedures for volunteers to follow in an emergency and following the death of the patient

Position descriptions with volunteer duties and responsibilities

List and explain the components of your agency’s IDT meeting

Volunteer role and responsibilities in care planning process

Suggested Additional Learning Activities for New Volunteers

Role-play a conversation about end-of-life care with someone who does not know about hospice. Volunteer might first take on the role of the volunteer and the volunteer will play the role of a person who is unfamiliar with hospice. Then reverse roles in order to give the volunteer the opportunity to practice

Arrange for the volunteer to Interview two IDT members and to learn various ways to maintain a healthy balance while working for hospice

Arrange for the volunteer to attend an IDT meeting in order to for examples of how the IDT supports patient/family choices and resolves “problems” as they occur and to observe interactions roles, interactions and collaboration between team members

Provide volunteer with practice scenarios regarding when and how to share important information with the team

Tour hospice service sites

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